<![CDATA[USB Issues]]>Hi all,

I'm having issues whereby the SW20 controller will only work/ connect when using the USB 2.0 ports on my case, and not the usb 2.0 ports coming directly off the motherboard (Shows up as not recognised/ Unknown USB Device [Port Reset Failed] in device manager). It's been like this since I've had it (now multiple years), but I'm now looking to move to a different case which will no longer have a USB 2.0 port on it (only USB3) so I'd really like to get to the bottom of why it wont work with the MB usb ports.

The motherboard is nearly new (Aorus X670 w/ Ryzen 7700x), but I had the exact same behaviours using a MSI X470 w/ Ryzen 2700x.

Using mb ports:
edc439be-bb96-4c2a-b224-8b818b058698-image.png

Using Case usb port:
3745878b-64c6-481c-9eb0-89b9fda9e0c5-image.png

Still using the supplied cable that came with the kit.

Any help from the Devs would be greatly appreciated.

Cheers,

Dan

]]>https://beta-forums.sim-pli.city/topic/92/usb-issuesRSS for NodeMon, 25 May 2026 23:51:00 GMTSun, 22 Jan 2023 14:38:39 GMT60<![CDATA[Reply to USB Issues on Thu, 26 Jan 2023 11:29:39 GMT]]>@sim-plicity-dev

New cable (Ugreen 2m shielded USB2 A to B, for reference) seems to have done the trick, will leave it on for a while to see if there's any drops but so far so good.

86b77e52-2ebf-48f4-b40c-ba89c99dabfc-image.png

Will report back if any issues occur.

Cheers,

Dan

]]>https://beta-forums.sim-pli.city/post/504https://beta-forums.sim-pli.city/post/504Thu, 26 Jan 2023 11:29:39 GMT<![CDATA[Reply to USB Issues on Tue, 24 Jan 2023 09:18:02 GMT]]>@skate2create

Once you've replaced the USB cable, can you change the View in Device Manager from "Devices by type" to "Devices by connection" and repeat your tests.

This will provide more insight into what port cannot be reset and which Host controller it is attached to.

]]>https://beta-forums.sim-pli.city/post/497https://beta-forums.sim-pli.city/post/497Tue, 24 Jan 2023 09:18:02 GMT<![CDATA[Reply to USB Issues on Mon, 23 Jan 2023 18:43:30 GMT]]>I've brought a new shielded cable to test just to rule that out, will try that later this evening.

]]>https://beta-forums.sim-pli.city/post/496https://beta-forums.sim-pli.city/post/496Mon, 23 Jan 2023 18:43:30 GMT