v21.02.05 Discussion Thread
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In cases like this (where the USB device detection seems to have an issue) I can really recommend the tool USBDeview. -> https://www.nirsoft.net/utils/usb_devices_view.html
It shows all USB hardware and all of their attributes without any filter.I'd suggest you start the tool when the wheel is not connected. There you'll probably find old "versions" of the Sim-plicity wheel that you then can delete. Take your time and look for anything with Simplicity in it.
In case you don't find anything with Sim-Plicity or Simplicity try to connect the wheel again while the tool is open. It will refresh and then you should be able to identify it - remember to scroll to the right. There are quite a few columns.After that I suggest you try the complete first time connect routine as described here -> https://sim-pli.city/blogs/guides/first-time-setup-of-your-wheel
With this procedure I was able to get my stuff (button box, steering wheel and Simplicity) running again even when it was not detected anymore.
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Unfortunately, in this instance, getting the Control unit back to us is the only available option. As it appears to have sporadically affected a few installations, we need to identify the commonality and ensure we have a failsafe that caters for that scenario.
Your collection is being arranged and we'll be in touch tomorrow to confirm dates.
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Can you try all the steps above to confirm the issue persists.
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This post is deleted! -
@sim-plicity-dev yes, I've disconnected all other usb devices and nothing changed. I tried to connect wheel to laptop, I got wheel unrecognised. Checked device manager and it showed yellow triangle 'usb device descriptor request failed'.
When I did first time routine with base driver install and then firmware, then made laptop restart and now wheel won't show up in device manager. -
@mike I tried this already., it's my go to tool.
I went as far as to remove all the USB devices that were not connected (Everything excluding my mouse and keyboard). So i think it might be where the firmware doesn't enable the USB on the chip.
I think a direct flashing of the firmware file via serial flasher would solve the issue. But we will see what happens when they collect my unit on Thursday.
I do hope that I don't sit without a wheel for too long.
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@sim-plicity-dev said in v21.02.05 Discussion Thread:
The error suggests a permissions issue in Windows. Can you try running as Administrator?
That fixed the error.
But the program isn't opening up.
It does reflect under my devices though.
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Can you please contact support at sim-pli.city linking this post and we'll arrange to get the control unit picked up
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Can you open up "Event Viewer", expand "Windows Logs\Application", select "Filter Current Log", populate the filter window with the following values & click "OK"
You should be able to identify the entries relating to the wheel software (SW25.exe) in the filtered list. Could you post screenshots of the most recent .Net Runtime & Application Error Logs? The General tab will suffice.
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@sim-plicity-dev said in v21.02.05 Discussion Thread:
Can you open up "Event Viewer", expand "Windows Logs\Application", select "Filter Current Log", populate the filter window with the following values & click "OK"
You should be able to identify the entries relating to the wheel software (SW25.exe) in the filtered list. Could you post screenshots of the most recent .Net Runtime & Application Error Logs? The General tab will suffice.
Hi,
There are a few.
Is there one in particular you want to see?Thank you for the help by the way.
Much appreciated and nice to see Simplicity getting more involved with the community.
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Glad you're finding the forums beneficial. Hopefully, we'll be able to identify and resolve issues quicker this way.
We need an Application Error & corresponding .Net runtime Error as a pair.
The 2nd entry (11:23:48 .Net runtime Error) should have the additional detail needed.
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@sim-plicity-dev said in v21.02.05 Discussion Thread:
Glad you're finding the forums beneficial. Hopefully, we'll be able to identify and resolve issues quicker this way.
We need an Application Error & corresponding .Net runtime Error as a pair.
The 2nd entry (11:23:48 .Net runtime Error) should have the additional detail needed.
Log Name: Application
Source: .NET Runtime
Date: 17/08/2021 11:23:46
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Intel8700K
Description:
Application: SW25.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
at Compact.frmMain..ctor(System.String[])
at Compact.Program.Main(System.String[])Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-08-17T09:23:46.4322556Z" />
<EventRecordID>122191</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Intel8700K</Computer>
<Security />
</System>
<EventData>
<Data>Application: SW25.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
at Compact.frmMain..ctor(System.String[])
at Compact.Program.Main(System.String[])</Data>
</EventData>
</Event> -
It appears your Windows user account privileges were insufficient to correctly install the required dlls during the installation.
I'll send you a zip file with the missing dlls which you'll need to extract to your "C:\Program Files\Sim-plicity\SW25" folder.
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@sim-plicity-dev said in v21.02.05 Discussion Thread:
It appears your Windows user account privileges were insufficient to correctly install the required dlls during the installation.
I'll send you a zip file with the missing dlls which you'll need to extract to your "C:\Program Files\Sim-plicity\SW25" folder.
awesome.
Thanks
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Did you by any chance uninstall & reinstall the Base Driver package?
Can you attempt to launch SW25.exe then repeat the "Event Viewer" operation, this time reducing the "Logged" value to "Last Hour"?
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@mr_dino can you explain how you feel the differenfce?
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@sim-plicity-dev once these updates are avaible again are they also for the sw15 wheelbase?
Regards, Max -
@sim-plicity-dev said in v21.02.05 Discussion Thread:
Did you by any chance uninstall & reinstall the Base Driver package?
Can you attempt to launch SW25.exe then repeat the "Event Viewer" operation, this time reducing the "Logged" value to "Last Hour"?
Base driver packaged solved the issue.
Thanks -
As all SW15 wheelbases shipped with v21.02.05 firmware, there's nothing new in this release. Future releases will include SW15 updates.
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